1️⃣ Replacements for Malfunctioning Products
Replacements will be issued for products with operational malfunctions that cannot be resolved through replacement parts or technical advice.

2️⃣ Order Cancellations

• If you cancel your order before it ships, a 3% fee will apply to cover transaction charges.

3️⃣ Defective Products After Shipment

• If a shipped product arrives defective and cannot be fixed by replacing key components (e.g., frame, motor), we will issue a replacement.
• A prepaid shipping label will be provided to return the defective item to us.

4️⃣ No Returns for Opened or Used Products

• Products that can be repaired with replacement parts cannot be returned if opened or used.

5️⃣ Returns for Working Products

• If the product is in working condition but you still wish to return it, you may do so within 7 days of receiving it.
• A 25% restocking fee and return shipping costs will apply.
• Customers are responsible for securely packaging the item and ensuring courier insurance for return shipments. Any damage incurred during the return process is the customer’s responsibility.

6️⃣ Non-Refundable Items
The following items are non-refundable:

• All merchandise
• Batteries
• Special orders
• Sale items
• Gift cards
• Gifted orders