Welcome to Ryvo e-bikes We are passionate about electric bicycles and dedicated to providing high-quality e-bikes at affordable prices. Our storefront in San Gabriel serves the greater Los Angeles area. By using our website and services, you agree to the following terms:

1️⃣ Agreement to Terms
By accessing or using Ryvo e-bikes’ website and services, you agree to these Terms. If you represent a company or entity, you confirm you have the authority to bind them to these Terms. If you disagree with any part of these Terms, please refrain from using our services.

2️⃣ Changes to Terms or Services
We may update these Terms or modify our services at any time. Any changes will be communicated through updates on our website or other channels. Continued use of our services after modifications indicates your acceptance of the updated Terms.

3️⃣ Eligibility to Use Services
Our services are available to individuals 18 years or older who are legally capable of entering into a binding contract and are not restricted under applicable laws.

4️⃣ Providing Accurate Information
When using features like “Contact Us” or requesting a demo, you must provide accurate, up-to-date information. Review our Privacy Policy for details on how we handle your data.

5️⃣ Shipping Policy

• Delivery usually takes 7 working days for in-stock items.
• In rare cases, it may take up to 10 working days. We will notify you if delivery delays occur.

6️⃣ Delivery Policy 🚴

• Non-Refundable Delivery Fee ：All delivery fees are non-refundable once the e-bike has been successfully delivered to the specified address provided by the customer.
• Delivery Service Terms ：Our delivery service includes ensuring the e-bike is in excellent condition upon arrival and providing any necessary guidance for setup and usage. After the e-bike is delivered and the service is completed, the delivery service fee is non-refundable.
• Order Cancellation ：If you wish to cancel your order or delivery, please notify us before the scheduled delivery time. Cancellations made after the e-bike has been dispatched will still incur the full delivery fee.
• Disputes or Issues ：If there are any concerns about the condition of the e-bike at the time of delivery, please report them to us immediately. We strive to resolve any issues promptly, but delivery fees will remain non-refundable.

7️⃣ Return & Replacement Policy

• Replacements: Available if the product is defective and cannot be repaired with replacement parts. A prepaid return label will be issued for defective items.
• Cancellations: A 3% fee applies for cancellations before shipment.
• No Returns for Opened/Used Items: Items that can be fixed with replacement parts cannot be returned.
• Returns for Working Items: You may return unused items in working condition within 7 days, subject to a 25% restocking fee and return shipping costs. It is your responsibility to securely package and insure the return.
• Non-Refundable Items:
• Batteries
• Special orders
• Sale items
• Gift cards
• Gifted orders

8️⃣ Street Legality
Our bikes comply with U.S. Federal Electric Bike Regulations, but you are responsible for ensuring compliance with local and state laws.

9️⃣ Service Modifications
We reserve the right to add, remove, or modify services or features at our discretion. Continued use of our services indicates acceptance of these changes.

🔟 Prohibited Activities
You agree not to:

• Use our trademarks or proprietary content without consent.
• Tamper with or breach security measures.
• Use bots, crawlers, or other unauthorized tools.
• Distribute spam or unsolicited advertisements.
• Reverse engineer or disrupt our services.

1️⃣1️⃣ Communication
By using our services, you agree to receive emails and text messages necessary for their operation.

1️⃣2️⃣ Third-Party Links
Our website may include links to third-party sites. Ryvo e-bikes is not responsible for their content, policies, or practices. Review their terms before use.

1️⃣3️⃣ Liability Disclaimer
While we aim to provide accurate and reliable information, we make no guarantees about the website’s content, suitability, or accuracy. Use of our products is at your own risk, and we are not liable for any accidents or injuries. We recommend consulting your insurance provider for coverage details.

1️⃣4️⃣ Contact Us
For concerns regarding our Terms of Service or intellectual property, email us at ryvoebikes@gmail.com.